Dipl.-Kffr. Ann Kristin Schmitt


since 01/2011

University of Mannheim
Doctoral Candidate at the Dr. Werner Jackstädt Endowed Chair of Sales & Services Marketing
Prof. Dr. Florian Kraus

10/2009 - 12/2010

Technical University Munich
Scientific Employee at the Chair for Information Systems
Prof. Dr. Helmut Krcmar 

10/2002 - 07/2009

University of Mannheim
Undergraduate and Graduate Studies in Business Administration
Majors: Marketing, Logistics, and Intercultural Qualification English
Diploma Thesis: Service(s) Management - Current Trends and Future Challenges

09/2006 - 05/2007

University of the West of Scotland, United Kingdom
Business Administration
Major: Marketing
in 11/2007: Bachelor of Arts Business

06/2000 - 07/2000

Deutsche SchülerAkademie
(the Deutsche SchülerAkademie offers educational grants for particularly gifted pupils and students, funded by the German Federal Ministry of Education and Research)

08/1995 - 06/2002

Gymnasium Lohne, Lohne
General Qualification for University Entrance (Abitur)

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Work Experience

10/2009 - 12/2010

ISS International Business School of Service Management Hamburg
Project Work / Research Associate
Service Management Research Area
Prof. Dr. Tilo Böhmann

10/2009 - 12/2010

Project Work / Consulting

01/2003 - 02/2009

Grawe Immobilien-Verwaltungsgesellschaft bR, Wuppertal
Real Estate Portfolio Management, Customer Care, Facility Management,
Development and implementation of a customer-oriented real estate concept

01/2008 - 12/2008

Chair of Business-to-Business Marketing, Sales & Pricing,
Prof. Dr. Dr. h.c. mult. Christian Homburg, University of Mannheim

Research Assistant to Prof. Dr. Jan Wieseke

01/2008 - 02/2008

ALDI SÜD GmbH & Co. KG, Langenfeld
Internship in the areas of Corporate Administration, Purchasing, Product and Quality Management, Logistics, and Branch Management and Development

11/2003 - 12/2004

Department of Modern History, Prof. Dr. Erich Pelzer, University of Mannheim
Research Assistant to Prof. Dr. Erich Pelzer

08/2004 - 09/2004

Hays AG, Mannheim
Internship in the Departments Finance and Administration Services


Deutsche Bank AG, Vechta
Internship in Branch Management/Organization

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LanguagesEnglish: fluent
Latin: advanced proficiency ("Großes Latinum")
French: school knowledge

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Research Interests

  • Customer-Employee Interface in Services
  • Employee Qualification in Services
  • Service Sales
  • Service Recovery Management

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 "Understanding the impact of remote service technology on service business models in manufacturing: From improving after-sales services to building service ecosystems", (with Andreas Zolnowski and Tilo Böhmann), European Conference on Information Systems (ECIS) Proceedings (Paper 109), Helsinki 2011. [VHB-JQ2: B]

"Das wirtschaftliche Potenzial des Internet der Dienste: Studie im Auftrag des Bundesministeriums für Wirtschaft und Technologie" (2010, with Nicole Dufft, Katrin Schleife, Irene Bertschek, Margit Vanberg, Tilo Böhmann, and Martin Barnreiter), Berlin: Berlecon Research.

"Geschäftsmodelle für Software-Services: Grundlagen und Entwicklungslinien", (2009, with Tilo Böhmann and Andreas Zolnowski), in: Gronau, N. and S. Eggert: Architekturen, Geschäftsmodelle und Marketingstrategien für ERP-Anbieter, Berlin: GITO-Verlag.

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